Trust Center

Platform overview

Iceaxe provides a control plane for telemetry. Local agents deployed in your environment collect events and device state, which are processed and stored within Iceaxe-operated platform infrastructure.

Data you control

You decide what telemetry data your agents collect and send to Iceaxe. This may include:

• Events and state changes
• Device inventory and configuration
• Telemetry metrics and logs
• Workflow context and approvals

Infrastructure

Iceaxe uses Cloudflare for edge protection, routing, and delivery. Core platform services are operated across Iceaxe-controlled infrastructure, including our own data centre environment. Region, retention, and encryption details are provided during customer review.

Authentication

User authentication is handled by WorkOS, providing enterprise-grade SSO, directory sync, and MFA capabilities.

Security practices

• Encryption in transit (TLS 1.3)
• Encryption at rest
• Role-based access control
• Audit logging

Data processors

Third-party services used by the Iceaxe platform:

• WorkOS (USA) - Authentication and SSO

Data retention & deletion

You can configure retention policies for your telemetry data. Upon account termination, all customer data is deleted within 30 days.

Contact

For security inquiries, contact [email protected].